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Customer Relationship Representative, Rochester NY
Location: CRMD - Rochester, New York

Overview

The Customer Relationship Representative provides basic customer service and data collection services under the direction of a Supervisor.

Responsibilities
  • Using Harris Interactive software, places/receives customer calls with an emphasis on customer service and enters customer data
  • Reports any and all out of line conditions affecting customer satisfaction.
  • Takes an active role in improving customer service skills through the observation and feedback process; asks questions and is receptive to suggestions for improvement
  • Takes an active role in problem solving with staff, provides feedback on the effectiveness of Harris Interactive meter read systems and processes
  • Performs any and all other duties as defined by management

Requirements
  • Types the minimum typing requirements
  • Achieves acceptable score on basic math test
  • Achieves acceptable score on reading exercise
  • Achieves acceptable evaluation during information session and personal interview
  • Able to work the required shift commitment

Additional Information

We prefer to receive your resume in an electronic format. Please indicate your name and Harris Interactive Website in the subject line.

We regret that we can only contact those candidates that we are considering inviting for an interview.

To Apply

Please send resume and cover letter indicating Job Title, Job Code and Harris Interactive Website to:

Human Resources
Harris Interactive
Job Code: 101
76 Carlson Road
Rochester, NY 14610
Fax: 716-482-3299

E-mail: Knield@harrisinteractive.com




If you have a question about a job opening you can e-mail Human Resources: jobs@harrisinteractive.com


Harris Interactive is An Equal Opportunity Employer M/F/D/V

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