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Market Research

Client Services Manager - Rochester, NY or Norwalk, CT (481)
Location: Numerous-- See Title / Description

Overview

With minimal direction from a senior team member, the Client Services Manager assumes responsibility for the development and implementation of a broad range of complex market research, administrative and technical activities in support of Harris Interactive Client Services project implementation. The position entails managing a variety of tasks that ensure the timely execution and delivery of Client Services projects while working to ensure that all Harris Interactive standards for quality and professionalism are maintained.

Responsibilities
  • Develop and maintain existing internal & external client relationships.
  • Manage all aspects of specific client relationships including: project initiation, project scheduling, adapting survey instruments to meet Harris Interactive standards.
  • Manage field activities to ensure projects timely completion of projects.
  • Develop and maintain quality and productivity standards for all projects.
  • Communicates with internal and external clients and functions as the main point of contact.
  • Knowledge of Internet based market research including both internal and external capabilities.
  • Client service managers who support internal Harris Interactive researchers also consult on budgets and proposals.
  • Client service managers who support International activities also:
  • Prepare and send quotation requests to Global Network Member’s and preferred vendors, summarizes responses and advises project managers regarding vendor choices.
  • Compile information regarding specific country schedules, local culture and regulations, unique country sampling plans and universe statistics.
  • Arrange for translation and back-checking, client visits, pretests, program testing.
  • Maintain the RFP database, Job databases, updates Supplier database.
  • Acknowledge receipt of quotations and informs vendors of status of proposals.
  • Coordinate global shipping.
Requirements
  • Bachelors’ degree preferred or minimum of 5 years complex customer service marketing, sales experience.
  • Proven technical skills (Microsoft Word, Excel preferred).
  • Excellent organizational abilities.
  • Excellent oral, written, interpersonal communication and proofreading skills.
  • Experience maintaining and developing internal and external client relationships.
  • Experience with quality improvement management a plus.
  • Market research experience a plus.
  • Client service managers who support International activities are also:
  • Required to work flexible hours to accommodate international time differences.
  • Knowledge of a foreign language preferred.
Additional Information

We prefer to receive your resume in an electronic format. Please indicate your name and Harris Interactive Website in the subject line.

We regret that we can only contact those candidates that we are considering inviting for an interview.

To Apply

Please send resume and cover letter indicating Job Title, Job Code and Harris Interactive Website to:

Human Resources-Norwalk, CT
Job Code: 481
Harris Interactive
111 Fifth Avenue
New York, NY 10003
212-539-9669
E-mail: dgabriel@harrisinteractive.com

Human Resources-Rochester, NY
Job Code: 481
Harris Interactive
76 Carlson Road
Rochester, NY 14610
Fax 585-482-3299
E-mail: knield@harrisinteractive.com




If you have a question about a job opening you can e-mail Human Resources: jobs@harrisinteractive.com


Harris Interactive is An Equal Opportunity Employer M/F/D/V

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