Stakeholder Relationship Consulting

  Relationship Measurement

• Evaluate overall performance vs needs and expectations
• Relationship modeling and relationship drivers
• Consistency of performance across touchpoints
• Strengths, weaknesses and differentiators 
  
       

  Touchpoint Experience Design

• Processes to optimise performance and ensure service quality
• Prioritise resource allocation
• Identify improvement thresholds and performance targets

  Customer Churn & Win-Back

• Identify at risk stakeholders
• Reveal compelling win-back offers
• Discover proactive strategies and tactics to prevent defection
   

  Employee Engagement

• Maximise the engagement and performance of your employees
• Highlight the enablers and blockers to individual and team level effectiveness
• Clear insight to help focus your people strategy, and make best use of resources