Customer Power: Banking
Are you providing the relationships your customers’ want?
Customer Power is a programme of research asking customers what they want from their relationships with a range of UK companies. Here we put retail banks under the spotlight.
By watching you’ll discover:
- Who the best banks are and why
- How banks can stand out from the crowd through customer engagement
- How customers feel about their banking relationships
- How banking compares to other sectors
- Why there is a commercial benefit from being more connected with your customers
This session will be of interest to marketers, customer experience, and insight professionals in the banking sector.
Part 1: Customer Relationships
Part 2: Customer Switching Intentions
Part 3: Digital Trends
Part 4: Product and Service Innovation
The results disclosed in these webcasts may not be used for advertising, marketing, or promotional purposes without the prior written consent of Harris Interactive. Products, logos and brand names are trademarks or registered trademarks of their respective owners.
This is the full series of the latest wave of Customer Power: Banking
Feel free to view and share our Customer Power banking infographics on this page - which give a flavour of some of the key findings from this research.
A full report, covering all the areas presented in this series of webcasts is available, and we have lots more data from this self-funded research, so if you would like to hear more, please get in touch.
Contact us.
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